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 Resume 

May 2023 - Present

Work Experience

Independent Contractor
Helium SEO - Contract
United States - Remote

• Manage all current dealerships and their ad campaigns on client websites and Google Ads.
• Continue to design and update graphics and web pages with monthly inventory and incentives.
• Advise clients and provide insight when requested.
• Ensure compliance is within manufacturer guidelines for reimbursement.
• Provide graphic design support for compliance needs, clients outside of automotive, and internal resources.

Dec 2016 - May 2023

Vice President of Dealer Services
Venture Automotive
United States - Remote

• Managed up to 38 dealership ad campaigns on client websites and Google Ads.
• Designed & updated personalized graphics and web pages with monthly inventory & incentives for all accounts.
• Analyzed trends to optimize offer types and website performance.
• Resolved complex customer issues, including inventory troubleshooting.
• Advised clients on best practices to improve inventory turnover.
• Ensured websites were compliant within manufacturer guidelines for reimbursement.
• Improved website coding, navigation, and layout.
• Worked with technical teams, website providers, and third parties to maintain quality and efficiency.

Apr 2013 - Dec 2016

Website Support Team Lead

DealerOn, Inc.

Rockville, MD

• Managed a team of four to update 300+ websites, resolving website issues proactively & upon demand.
• Created graphics and suggested enhancements to customers for better user experience.
• Provided training and best practices to clients for website optimization and inventory turnover.
• Led onboarding and training for new hires, maintaining training materials.
• Ensured service level agreements were met, and the team delivered top-tier customer support.
• Handled escalations, critical issues, and emergency support after hours and on weekends.
• Assisted dealerships with website inquiries, CMS, domains, and CRM portals.
• Processed client requests, upsold websites, products, and leveraged SEO/SEM knowledge.
• Maintained expertise in DealerOn’s CMS, products, and processes.

Dec 2011 - Apr 2013

Website Merchandiser
PropertyRoom.com
Frederick, MD

Guided and trained existing and new trusted merchants to create effective strategies and improve revenue. Scheduled inventory based on Google Analytics data and PR events to maximize revenue. Implemented a more streamlined process to drive sales and move inventory. Updated the home page daily to maximize average winning bid and boost sales. Organized promotional events for customer emails and create traffic generating posts placed on various social media outlets using HootSuite. Generated banners and other marketing using Photoshop and Illustrator.

Jan 2011 - May 2011

Graphic Designer, Tutor

Hood College

Frederick, MD

Assisted in creating exhibition works for the ceramic arts graduate students program using Photoshop, Illustrator, and InDesign. Taught graduate students two introductory classes to Photoshop and information regarding all things digital media. Managed the proofing, updating, and final printing of materials for students portfolios.

Education

2011

Hood College | Bachelor's Degree

Hood College, Frederick, MD, B.A. in studio art, concentration in digital medias

Skills

  • Microsoft Office Suite

  • Jira

  • Adobe Photoshop

  • Adobe Illustrator

  • WordPress

  • ChatGPT

  • Google Analytics

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